The Company aims to develop business to grow sustainably along with Social Responsibility and to ensure the Company’s business development in sustainable. The Committee set the Corporate Social Responsibility or CSR to operate business under good corporate governance and adhere with morality along with environment care and social responsibility consciousness by considering inside and outside stakeholders from the shareholders, employees, customers, community as well as wide social. According, it is for sustainable business development.
Scope of Social Responsibilities Operation Guidelines
Business operation is under good corporate governance and adheres with morality along with environment care and social responsibility consciousness by considering inside and outside stakeholders from the shareholders, employees, customers, community as well as wide social. According, it is for sustainable business development. The Company’s Social Responsibilities Guidelines cover as follows;
The Company and subsidiaries give importance to business operation which is in accordance with honest and fair trading competition frame under the law and the Company and subsidiaries’ business ethics and hold agreement of competition with fairness when receiving fair return for both sides. Business operation with partner must not bring damage to the Company and subsidiaries’ reputation or against the law. Business Operation Guidelines are as follows;
The Company and subsidiaries operates business with transparency and in adherence with correctness by providing Anti-Corruption Guidelines as well as supporting activities which encourage and cultivate Executives and employees to abide the laws and applicable rules and regulations, not support the dishonest achievement. The Company’s committee has Anti-Corruption Policy which is in line with laws and guidelines are as follows;
3. Fair Labor Practice
The Company and subsidiaries has policies to treat all employees with fairness without any conditions that cause the Company and subsidiaries to treat employees unequally to ensure fairness to all employees. The Company has employee care with throughout fairness (as regulations of the Company’s operation) as follows;
Since the Company gives precedence and realizes in equality with its guidelines to all employees with fairness, not discrimination and in accordance with Code of Conduct to be operational guidelines for all employees, the Company considers guidelines in Code of Conduct is part of “Employee Rules and Regulations” which all employees must follow. Consequently, the Company has explained the Business Ethics to all employees for acknowledgement on the first day of working and also emphasized the details in employee training program.
4. Consumer Responsibility
The Company and subsidiaries give importance to stakeholders in business supply chain such as shareholders, customers, partners and business competitor. The Company announced its Code of Conduct to be operational guidelines for Consumer Responsibilities as follows;
– Deliver products and provide service with quality and ensure it meets customers’ expectation with fair price.
– Provide correct, adequate and up-to-date information to customers to ensure they acknowledge the products and service without an exaggeration which causes the misunderstanding to those products’ quality or service.
– Contact customers politely, efficiently and with trustworthiness. Provide complain channel procedure to customers regarding products’ quality and safety.
– Ensure customers’ information are treated as confidential and not used for personal gains or other concerned improperly.
– The Company and subsidiaries provide marketing communication channels such as product details communication through sales staff or other channels via the Company’s website, etc.
5. Social and Environment Responsibility
The Company and subsidiaries set policy to encourage and provide knowledge of social and environment to employees in all level to be guidelines in community, social and environment development and responsibility as well as abiding by applicable laws and other environment concerned regulations in business operation by providing evaluating and monitoring the operation or environmental impacts continuously.